Returns & Exchanges
At LAVERNE, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns on unused and unopened products within 30 days of delivery.
Initiate Your Return
Log into your LAVERNE account or visit our returns portal with your order number and email address to start the process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing